Terms & Condition

Standard Terms and Conditions

Terms and Conditions

  • Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jetfleet Private Limited relationship with you in relation to this website.
  • The term ‘Jetfleet’ or 'us' or 'we' refers to the owner of the website, a company incorporated and existing in accordance with the laws of the Republic of India. The term 'you' refers to the user or viewer of our website.
  • The use of this website is subject to the following terms of use.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
  • The customer shall pay the car rental fare as per the applicable rates and payment schedules mentioned on the website of JETFLEET at the time of booking. The customer shall also pay parking charges, toll-charges, service tax, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law/s for availing the car rental services.
  • The customer agrees and acknowledge that no refund shall be provided if the cancellation information is received after the reporting time of the cab If cancellation request is received before an hour of the scheduled pickup, convenience charge would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone but not later than an hour of the scheduled pickup All cancellation to be made against the booking ID provided at the time of booking the cab.
  • The Customer agrees and acknowledges that the use of the services offered by Jetfleet is at the sole risk of the Customer. Jetfleet disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by JETFLEET. The liability of JETFLEET is excluded to the fullest extent permitted by law.
  • Without prejudice to the above, Jetfleet makes no representation or warranty that:
    a. The service shall meet Customer requirements
    b. The service shall be uninterrupted, timely, secure, or error-free.
  • Jetfleet shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by Jetfleet or due to the failure of Jetfleet to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Jetfleet or any person or any organization involved in the above mentioned systems.
  • Without prejudice to the above, Jetfleet shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure on the part of Jetfleet to provide a taxi to the Customer within any stipulated time even if Jetfleet has agreed to provide the taxi, or even if the Customer has apprised Jetfleet of the possibility of any such loss or damage which would result if the taxi is not provided at all or is not provided within the stipulated time to the Customer.
  • Upon the demand of Jetfleet, the Customer shall indemnify Jetfleet from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Jetfleet may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by Jetfleet.
  • Jetfleet is hereby authorized to use the location based information provided by any of the telecommunication companies regarding the use of mobile phone by the Customer for making a taxi booking. However, the location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
  • Jetfleet shall be entitled to disclose the particulars of the Customer/s in possession of Jetfleet to all companies controlled by Jetfleet or any of its authorized chauffeurs or any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Jetfleet, in its absolute discretion.
  • Jetfleet shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.
  • Jetfleet encourages all its customers to take full responsibility of their luggage/belongings. In case of any loss, from the taxi during the journey, Jetfleet shall endeavor to locate the lost luggage/belongings on a "best-effort" basis but Jetfleet shall not be held responsible for such loss or damage.
  • If the Customer leaves any luggage/belongings/goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer shall make a complaint in writing to Jetfleet within 24 hours from such usage.
  • In case of any dispute arising between the Customer and Jetfleet, the dispute shall be referred to an Arbitrator, appointed by Jetfleet in its sole discretion. The Arbitrator so appointed by Jetfleet shall act in conformity with the Arbitration and Conciliation Act, 1996. The award so passed by the Arbitrator shall be binding upon the Customer as well as Jetfleet. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by Jetfleet.
  • Jetfleet shall be entitled to add, vary or amend any or all of these terms and conditions at any time at its sole discretion and the Customer shall be bound by such addition, variation or amendment incorporated/made in these terms and conditions with effect from the date set forth by Jetfleet. The terms and conditions shall be available on Jetfleet's website namely www.jetfleet.co.in .
  • Jetfleet shall be entitled to record all the calls made to the call centre/s of Jetfleet for quality and training purposes.
  • Vehicles registered with Jetfleet may be continuously tracked by Jetfleet using GPS for security reasons or for reasons deemed fit and proper by Jetfleet.
  • By logging on the Account Access service on Jetfleet's websites, the User/customer hereby authorizes JETFLEET and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.
  • While registering, the User will choose a password and the user is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all the activities that may take place whilst using their password or account. It is the duty of the User to notify JETFLEET immediately in writing of any unauthorized use of their password or account or any other breach of security. JETFLEET will not be liable for any loss that may be incurred by the User as a result of unauthorized use of customer's password or account, either with or without his/her knowledge. The User shall not use anyone else's password at any time.
  • The User shall request Jetfleet for any refund/s against the unutilized or 'no show' cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of Jetfleet. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or 'no show' booking shall be deemed to have been forfeited.
  • JETFLEET may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; JETFLEET may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by JETFLEET is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify JETFLEET against all types of losses and damages incurred by JETFLEET due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against JETFLEET with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.
  • The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of Jetfleet's services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by Jetfleet.
  • Unless explicitly provided by JETFLEET, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and JETFLEET shall not accept any claim/s arising out of such contingencies.
  • Insurance cover, if any provided as a part of the service/ product by JETFLEET shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claim/s or dispute/s which may arise out of such insurance cover. JETFLEET shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
  • Start & End of travel shall be termed as “Garage to Garage”, i.e. Jetfleet Location.
  • JPMiles offered to JetPrivilege members on any services availed e.g. Airport transfer, Local, Outstation, Weekend Getaways. The offer is valid on Innova and above categories. JetPrivilege members will earn 10 JPMiles on every INR 100 spent (exclusive of taxes) for all bookings made through Jetfleet. No other rates, discounts or promotions can be used concurrently. Discounts in local currency on redemption. JPMiles will be credited to one JetPrivilege membership account per rental.
  • No Offers will be applicable on international bookings.
  • The pricing mentioned are valid for certain Kilometers & hours, additional kilometers or hours will be charged as per km rate under same offer, also Driver Batta for night will be charged on actuals.
  • Airport parking charges will be paid extra as per actuals.

JetFleet Weekend Getaway offer Terms & Condition

In this offer you can select & book JetFleet Weekend Getaways at refreshing rates on Saturday & Sunday.

To book Weekend getaway in advance login to www.jetfleet.co.in and select your destination city, select a package & pay in advance.
For any other assistance you can also call on 1860 3070 1002


Terms and Conditions

  • The Weekend package deal / pricing are Inclusive of Fuel & Chauffeur charges.
  • The Weekend package deal / pricing are Exclusive of Parking & Toll charges.
  • The Weekend package pricing mentioned in offer are valid for certain Kilometers & days, and additional kilometers will be charged as per km rate under same offer, also Driver Batta for extra nights will be charged on actuals. E.g. In Mumbai –Lonawala Family package of 225km, your travel is from pick up (Malad) point in the city but car will come from near garage location (Marol Andheri) and will take you to the getaway location (Lonawala) and back to pick up point (Malad). Local city travel before and post return is exclusive from is exclusive from this weekend package and extra kilometres & driver batta for extra days to be settled with the driver directly.
  • Local holiday sightseeing around 10 kms radius from drop point location is included. Any further travel is to be agreed with driver and commercials settled directly.
  • JPMiles offered to JetPrivilege members under this Weekend offer is fixed as displayed in package info and no other JetPrivilege offer can be merged with it.Jet Privilege member will earn 10 JPMiles on every 100 Rs spend
  • All Weekend Booking will be accepted subject to availability And Or one day prior to the car disposal time. Booking will be done based on car segment. Specified car models are subject to availability.
  • JetFleet Sedan will accommodate: 4 passengers + 2 luggage bags, JetFleet Van will accommodate 6 passenger + 4 luggage bags.
  • Entry to particular city / palace / tourist place and other Entry charges to be borne by the passengers.
  • Additional guide charges will be applicable per day (Subject to availability of guide, approx additional price of INR 2000/-)
  • All payments should be made in favor of Jet Fleet Private Limited through website (Online payment)
  • Over and above this offer the standard terms & condition of JetFleet service is applicable.

Festive Offer Terms & Conditions


Terms and Conditions

  • No other rates, discounts or promotions can be used concurrently.
  • JPMiles offered to JetPrivilege members under this Weekend offer is fixed as displayed in package info and no other JetPrivilege offer can be merged with it. Jet Privilege member will earn 10 JPMiles on every 100 Rs spend.
  • All other Standard Terms & Conditions are applicable as mentioned in http://www.jetfleet.co.in/terms-and-condition.aspx .
  • Offer Validity – 16th Dec, 15 – 31st Mar, 16.
  • The pricing mentioned are valid for certain Kilometers & hours, additional kilometers or hours will be charged as per km rate under same offer, also Driver Batta for night will be charged on actuals.
  • Airport parking charges will be paid extra as per actuals.
  • This offer will not be applicable on international bookings.